Refund policy

At Pin Pathways, we carefully inspect every item before it leaves our studio. Because collectibles can fluctuate in value and condition matters, most purchases are final sale. That said, we want you to shop with confidence. The exceptions below are designed to be fair and straightforward.

At a glance

  • 0–30 days from delivery: If your item arrives damaged or you have extenuating circumstances approved by our team, we’ll accept a return and cover return shipping with a prepaid label.

  • 31–60 days from delivery: We’ll accept returns only for items that were delivered damaged; you’re responsible for return shipping (use a trackable service).

  • Lost in transit: If the carrier confirms the package is lost, we’ll issue a full refund.

  • After 60 days, we’re unable to accept returns.

What counts as “damaged on arrival”

Significant damage sustained in transit or a manufacturing defect we missed during inspection (e.g., deep scratches, broken posts, severe enamel flaws, missing parts).
Normal variations in enamel (minor specks, tiny bubbles, or slight color variance), gentle card wear from standard packaging, or condition changes after opening/displaying are not considered damage and are typically noted in images and listing descriptions beforehand.

Extenuating circumstances (0–30 days)

We’ll review on a case by case basis, for example: the wrong item sent, a material listing error, or a severe defect that makes the item not as described. These must be approved in advance by our support team.

Eligibility & condition

  • Items must be returned with their original backing card and any included accessories if the item included one and be the exact item shipped.

  • Returns must be securely packed to prevent damage in transit.

  • We may deny or adjust a refund for items returned altered, used, or damaged beyond the reported issue. All packages are recorded upon unboxing.

How to start a return

  1. Email support@pinpathways.com with your order number, a brief description, and clear photos/video of the issue.

  2. If approved, you’ll receive either a prepaid label (0–30 days) or instructions for shipping (31–60 days).

  3. Once received and inspected, we’ll process your refund to the original payment method (typically 3–5 business days after approval). Original shipping is refunded when the item was damaged or lost.

Exchanges

If inventory allows, we’re happy to exchange the same item. If not available, we’ll proceed with a refund.

Notes

  • Please report damage as soon as possible so we can help quickly.

  • Orders with incorrect addresses provided at checkout aren’t eligible for “lost” refunds once marked delivered by the carrier.

We always aim to handle concerns fairly and professionally. If you believe your situation qualifies, contact us at support@pinpathways.com with your details and photos so we can make it right.