Terms of service

Last updated: October 4, 2025

Welcome to Pin Pathways

Pin Pathways (“we,” “us,” “our”) operates pinpathways.com and related services (the “Site”). Pin Pathways is an independently operated subsidiary of Pin Hive LLC. By accessing or using the Site, you agree to these Terms of Use (“Terms”). If you don’t agree, please don’t use the Site.

For how we collect, use, and share personal information—including our use of Crisp for chat/helpdesk—please see our Privacy Policy.

1) Permitted Use

We grant you a limited, non-exclusive, revocable license to browse and use the Site for personal, educational, and promotional purposes. You agree not to: (a) interfere with the Site, (b) bypass security or access non-public areas, (c) scrape, harvest, or reverse-engineer, or (d) use the Site for unlawful or infringing activity.

All content on the Site—including product images, descriptions, logos, artwork, and designs—is owned by Pin Pathways or our licensors and protected by IP laws. You may not copy, reproduce, modify, or distribute content without our prior written permission.

2) Accounts

Creating an account may require accurate contact details (e.g., name, email, shipping address). You’re responsible for maintaining the confidentiality of your login and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

3) Orders, Pricing & Availability

Orders placed through the Site are offers to purchase. We may accept, limit, or cancel orders at our discretion (including suspected fraud or abuse). Prices, promotions, and availability may change without notice. Applicable taxes and shipping fees are shown at checkout.

4) Shipping, Delivery & Lost Parcels

We ship to the address provided at checkout. Please review for accuracy. If a package is officially confirmed lost by the carrier, we’ll issue a full refund. Delivery timelines are estimates and not guaranteed.

5) Returns & Refunds (Summary)

Because condition matters for collectibles, most purchases are final sale. However, we want you to shop confidently:

  • 0–30 days from delivery: If your item arrived damaged or you have extenuating circumstances approved by our team, we’ll accept a return and cover return shipping with a prepaid label.

  • 31–60 days from delivery: We accept returns only for items that were delivered damaged; you’re responsible for return shipping (use a trackable method).

  • After 60 days: Returns are not accepted.

Items must be the exact item shipped, returned with original backing card/accessories, and securely packed. See our full Returns Policy for process and examples of what qualifies as “damaged on arrival.”

6) Reviews, Submissions & Community Content

If you post a review, photo, or comment, you grant us a non-exclusive, worldwide license to use, display, reproduce, and share that content for Site operations and promotion. Please post only content you have rights to and that complies with law and our guidelines. We may moderate or remove content at our discretion.

7) Rewards, Discounts & Promotions

We occasionally offer activities and perks at /pages/rewards. Promotions are time-limited, subject to change, not redeemable for cash, and may be limited to one per order unless stated otherwise. We reserve the right to refuse, reverse, or adjust benefits for misuse or error.

8) Authenticity & Condition Standards

We take third-party authenticity standards seriously and thoroughly inspect items prior to shipment. “Damaged” typically means significant transit damage or a material manufacturing defect we missed. Normal enamel variations (minor specks/bubbles, subtle color variance), slight packaging wear, or condition changes after opening/display are not considered damage.

9) Crisp Chat, Helpdesk & Session Browsing

We use Crisp to provide live chat, email ticketing, and support. When you use chat or email us, Crisp processes the content of your messages and technical data such as IP address, browser/device details, pages viewed, and timestamps.

  • Crisp includes a session/browsing view showing page paths and on-site interactions. We use this to troubleshoot, optimize the user experience, and for team education/training.

  • Conversation history helps us resolve ongoing issues and improve service quality.

  • Crisp acts as our service provider/processor. Data may be processed outside your country; see our Privacy Policy (and Crisp’s documentation) for details and your choices, including requesting transcript deletion.

10) Data Access by Pin Hive LLC (Affiliate)

Because our support/CRM tools (including Crisp) are shared across entities, authorized personnel at Pin Hive LLC may access or process your personal information to help us provide support, training, analytics, fraud prevention, and to operate shared systems. Handling of such data follows our Privacy Policy. Pin Hive LLC will not use your information for separate marketing without your consent where required by law.

11) Third-Party Services & Links

We use third-party platforms (e.g., Shopify hosting and payments, carriers, analytics) to operate the Site. Linked sites have their own terms and privacy policies; we’re not responsible for their content or practices.

12) Disclaimers; Limitation of Liability

The Site and its content are provided “as is.” To the fullest extent permitted by law, we disclaim all warranties, express or implied. Pin Pathways (and our affiliates, officers, employees, and agents) will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products. Our total liability for any claim will not exceed the amount you paid for the product(s) at issue.

13) Indemnification

You agree to indemnify and hold harmless Pin Pathways and our affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Site, violation of these Terms, or infringement of third-party rights.

14) Governing Law & Venue

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction and venue of state and federal courts located in Orange County, Florida for any dispute not subject to informal resolution.

15) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date will reflect the latest version. Continued use of the Site after changes means you accept the updated Terms.

16) Contact Us

Questions about these Terms or our policies? We’re here to help.
Support: support@pinpathways.com
General: contact@pinpathways.com